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Frequently asked questions

Customer FAQ

1. I haven't received the confirmation e-mail after signing up.

Sometimes our messages get caught by mail filters and in some cases e-mail addresses get mistyped. Please try requesting it again here, and if it still doesn't arrive, let us know so we can activate the account for you.

2. How much do the images cost? / What payment methods are there?

Our prepaid prices are based on download size and range between USD $1-$15 per image. Subscription downloads cost about 20 cents. We accept all major credit cards, PayPal and Skrill payments and wire transfers. For more information please refer to our detailed Price guide which will also help you choose the best payment plan for your needs.

3. What size do I need?

If you are unsure what size to download for your project, please check out this simple chart.

4. What kind of uses are allowed? / What license do I need?

All of our images are royalty free, which means you only have to pay for them once and you can use them as many times as you like. The standard license covers most uses, but there are some exceptions, so make sure you check out our License comparison page. For more information visit our Image license agreement. If you are still unsure, feel free to contact us and we'll gladly help!

5. Is it possible to edit the text on images or get rid of them?

The images on Stockfresh are offered in a "what you see is what you get" basis, which means you will get the exact same file as you see on the preview including all the text — except in bigger size and in much higher quality. In some cases editing and removing text from images can be complicated and you'll need advanced Photoshop skills to do it. Inline text editing is not possible. From vector files it's possible to remove text with Adobe Illustrator, but editing can be just as tricky, especially if you don't have the original font.

6. I can't find the downloaded file / it is damaged, help!

Files are automatically saved to your default browser download location (such as your desktop or a "Downloads" folder), and their name always starts with "stockfresh_". If you can't find the files on your computer for some reason (eg. your browser blocks downloads), click on the Manual download link or go to your account to get them again.

If a file seems to be damaged or can't be opened, please try downloading it again, and if it doesn't help contact us and we will fix it for you or give a refund. You can use the site with confidence.

7. I just paid and I don't see the credits on my account!

We use industry leading 3rd party services such as WorldPay and PayPal to handle payments for us. Although these purchases are almost always processed instantly, occasionally you may experience short delays. However, if you still don't have any credits on your account after a few minutes, let us know and we'll look into the issue immediately.

Please note that Skrill payments are not automatic and they might take a few hours to be processed.

8. The site says I can't access the cart I just bought.

You most likely have more than one account with us (often one of them created with Facebook or Google), and the purchase is on the other account. Please sign in with that account to access your downloads. Check the e-mail address on the purchase receipt to find out which account it is, and if you have no idea, let us know and we'll find out.

9. The file I downloaded isn't 300 DPI!

Don't worry if Photoshop displays a different DPI value in the Image properties window. If you set the resolution to 300 DPI without selecting image resampling, you should see the correct printing size instantly. Please rest assured that the file you downloaded WILL ALWAYS print at the size displayed on the preview page, we guarantee it.

10. I downloaded the wrong size / wrong file, can I upgrade or switch?

Sure, let us know and we'll fix it for you.

11. Can I get an invoice for my purchase?

Sure, please go to your account to download a printable PDF invoice.



Contributor FAQ

1. How do I become a contributor?

We are always looking for contributors who can supply a large number of high quality images, and if you have metadata embedded in your files, that's a plus! If you are interested in selling your work with us, please sign up here

2. How can I upload my work?

The fastest and most convenient way to upload your work is using our FTP server, but you can use our browser uploader, too. Just copy your images and use our powerful Bulk editor tool to add metadata and releases to them. If you have IPTC metadata embedded in your files, your job gets even more easier as the site automatically reads everything. We also accept DVD's and harddisks in certain cases and do the uploads for you. Please contact us if you'd like to use this option. For more information about uploading, we encourage you to read our detailed Upload guide.

3. How long does it take to review my images?

Reviewing your images can take up to 3 days depending on the number of files in the queue. Contributor applications take a bit longer, usually around a week.

4. Why were my files rejected?

For specific rejection reasons please go to your Rejected folder on the My images page. You'll find them under the red status indicators corresponding the images. To minimize the number of rejections, make sure you read our Upload guide first.

5. How do I delete a file?

To delete a file, please go to My images, search for its number in the local search form, then tick the image and click on the "Delete selected" button below.

6. When and how do I get paid?

We pay contributors online, via Paypal and Skrill. If your earnings have reached $50, you can request a payout on your Earnings page. Earnings are normally sent every Monday, unless there's a holiday.

7. I have trouble with the FTP. What are the exact settings again?

Before connecting, make sure
  • you use your Stockfresh username and password
  • the host is stockfresh.com, NOT www.stockfresh.com OR ftp.stockfresh.com
  • the connection port is 21
  • the connection mode is PASSIVE
  • you have no firewall or router that blocks the connection
If you still have trouble, please contact us.



Affiliate FAQ

1. How do I become an affiliate?

If you'd like to earn money by spreading the word about Stockfresh, please sign up here!

2. When and how do I get paid?

We pay affiliates online, via Paypal and Skrill. If your earnings have reached $50, you can request a payout on your Earnings page. Earnings are sent every Monday.